Terms & Conditions
Effective Date: 01MAR26
Company: Dispatch Solutions
1. Acceptance of Terms
By accessing or using Dispatch Solutions (“Platform,” “Service”), you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree, you are not authorized to use the platform.
2. Description of Services
Dispatch Solutions provides a comprehensive security workforce management platform, including but not limited to:
-
Real-time GPS tracking and breadcrumb monitoring
-
Scheduling and timesheet management
-
Incident reporting with photo and video capabilities
-
Compliance tracking and credential expiration alerts
-
Panic alert system with GPS notification
-
Checkpoint scanning (GPS and barcode)
-
HR onboarding and document storage
-
Communication tools and reporting dashboards
-
API integrations for payroll and invoicing
The platform is intended for licensed security companies and related operational entities.
3. User Responsibilities
Users agree to:
-
Provide accurate and up-to-date information
-
Maintain the confidentiality of login credentials
-
Ensure all personnel using the platform are properly trained
-
Use the platform in compliance with all local, state, and federal laws
-
Not misuse, disrupt, or attempt to reverse-engineer the platform
You are fully responsible for all activity conducted under your account.
4. Data Usage & Privacy
Dispatch Solutions collects and processes operational data including:
-
GPS location data
-
Incident reports and uploaded media
-
Employee records and compliance documentation
By using the platform, you consent to this data collection for operational, reporting, and service improvement purposes.
We implement industry-standard safeguards; however, no system is 100% secure. Users are responsible for maintaining internal data security practices.
5. GPS & Monitoring Disclosure
Dispatch Solutions includes real-time tracking and monitoring features.
By using the platform, you acknowledge:
-
Employees may be tracked during active shifts
-
Location data is recorded and stored
-
Monitoring is for operational transparency and safety
It is the responsibility of the subscribing company to notify employees of tracking in accordance with applicable laws.
6. Payment Terms
-
Subscription fees are billed as agreed upon during onboarding
-
Payments are due based on selected billing cycle (monthly, annual, etc.)
-
Late payments may result in service suspension or termination
-
All fees are non-refundable unless otherwise stated in writing
7. Service Availability
We strive to provide uninterrupted service; however:
-
Dispatch Solutions does not guarantee 100% uptime
-
Scheduled maintenance or unforeseen outages may occur
-
We are not liable for operational losses due to downtime
8. Limitation of Liability
Dispatch Solutions is a management and reporting tool only.
We are not responsible for:
-
Actions or inactions of security personnel
-
Failure to prevent incidents or criminal activity
-
Misuse or misinterpretation of platform data
To the fullest extent permitted by law, Dispatch Solutions shall not be liable for any indirect, incidental, or consequential damages.
9. Termination
We reserve the right to:
-
Suspend or terminate accounts for violation of these terms
-
Restrict access without prior notice if misuse is detected
Users may cancel services per their subscription agreement.
10. Intellectual Property
All content, software, branding, and features of Dispatch Solutions are the exclusive property of Dispatch Solutions.
Users may not:
-
Copy, modify, or distribute any part of the platform
-
Use branding without written permission
11. Modifications to Terms
Dispatch Solutions reserves the right to update these Terms at any time. Continued use of the platform after updates constitutes acceptance of the revised terms.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of North Carolina.
13. Contact Information
For questions regarding these Terms:
Dispatch Solutions
Email: Dispatch@VeteransSecurityServices.com
Phone: 855-460-4422
Privacy policy
1. Introduction
Dispatch Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information collected through our platform.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, website, and services (“Services”).
By using Dispatch Solutions, you consent to the practices described in this policy.
2. Information We Collect
A. Personal Information
We may collect:
-
Name, email address, and phone number
-
Company and business details
-
Login credentials
-
Employee identification details (for workforce management)
B. Operational & Usage Data
As a workforce management platform, we collect:
-
GPS location and movement data (breadcrumb tracking)
-
Time logs, schedules, and attendance records
-
Incident reports, including text, photos, and videos
-
Checkpoint scans (GPS or barcode-based)
-
Compliance records (licenses, certifications, expiration dates)
C. Device & Technical Data
-
IP address
-
Browser type and device information
-
Access times and usage patterns
3. How We Use Information
We use collected data to:
-
Provide and operate the Dispatch Solutions platform
-
Monitor workforce activity and improve operational transparency
-
Generate reports and analytics
-
Send system alerts, notifications, and updates
-
Improve platform performance and features
-
Ensure compliance with legal and regulatory requirements
4. GPS & Workforce Monitoring Disclosure
Dispatch Solutions includes real-time tracking features.
By using our Services:
-
You acknowledge that employees may be tracked during active shifts
-
Location data may be stored and used for reporting and safety purposes
-
Employers are responsible for informing their personnel of monitoring practices in compliance with applicable laws
5. Data Sharing & Disclosure
We do not sell your data.
We may share information in the following cases:
-
With Service Providers: For hosting, analytics, payment processing, and system operations
-
Legal Requirements: When required by law, subpoena, or government request
-
Business Transfers: In connection with a merger, sale, or acquisition
-
Client Access: Data collected is accessible to authorized client administrators within their organization
6. Data Security
We implement industry-standard safeguards, including:
-
Secure data encryption
-
Controlled access permissions
-
Secure cloud storage environments
However, no system is completely secure. Users share data at their own risk and should implement internal security protocols.
7. Data Retention
We retain data:
-
As long as necessary to provide services
-
To meet legal, regulatory, and compliance obligations
-
Based on client subscription status and system configurations
Clients may request data deletion or export where applicable.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
-
Access your data
-
Request corrections
-
Request deletion of personal data
-
Restrict or object to certain processing
Requests can be submitted using the contact information below.
9. Cookies & Tracking Technologies
Dispatch Solutions may use cookies and similar technologies to:
-
Improve user experience
-
Analyze platform usage
-
Maintain session security
Users can manage cookie preferences through their browser settings.
10. Third-Party Services
Our platform may integrate with third-party tools (e.g., payroll, invoicing, or communication systems).
We are not responsible for the privacy practices of third-party services. Users should review their policies separately.
11. Children’s Privacy
Dispatch Solutions is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
Continued use of the Services constitutes acceptance of any changes.
Join over a million happy users!
Simple Plans
This is a paragraph. Click here to add your own text.
Personalized Content
This is a paragraph. Click here to add your own text.
Community Support
This is a paragraph. Click here to add your own text.
Download the app now!
You can easily add your own content to this paragraph. Click on "Edit Text" or double click here to make it your own.
